At CWS Center we help private and public organizations improve the patient experience, the accuracy of primary communication, maximizing the value of each conversation and making services more accessible. As specialists in providing healthcare services, we connect with your patients through many communication channels.

All our call center operators receive in-depth advice on how to convey empathy, deter conflict and resolve problems quickly.

Our specialists are also trained in medical terminology, claims and payment processing if your entity requires it. Agents are available any time your patients need to engage with your organization.

Healthcare Industry

From our call center we work with:
• Government Entities
• Hospitals and Clinics
• Prepaid Medicine
• Laboratories
• Pharmacies
• Manufacturers of medical equipment and supplies
Some of the Services Offered
• Health information line.
• Emergency patient care.
• Appointment establishment services.
• Patient satisfaction surveys.
• Verification of eligibility for plan coverage, etc.

Healthcare Outsourcing Services

Medical centers and healthcare industry organizations face enormous challenges in providing quality patient experiences without overburdening administrative staff, working with a partner like CWS Center is undoubtedly an opportunity to scale your healthcare service. patient care.

1. Better patient care
The well-being of patients depends entirely on the accuracy of the information and the quality of the services they receive. The presence of agents who are familiar with the needs of people who have the skill and experience to respond to different situations also helps create a positive experience for them.

2. Manage call volume
A dedicated contact center can handle high call volumes while keeping wait time and abandonment rates to a minimum. Providing proactive customer service and creating high levels of engagement remains a challenge for healthcare professionals despite their qualifications and the availability of advanced technology.

3. Scalability
Outsourcing to a contact center allows you to scale equipment and technology as your customer and patient base grows. This gives you a lot of flexibility and control. This also helps your organization expand and reduce costs in the process. Healthcare center services allow you to offer multi-channel support via email, SMS or calls.

CWS Center Benefits

One of our fundamental characteristics is that we respond quickly to patients. and/or potential patients, for this reason we reduce stress levels and the burden on your main staff and improve the patient experience. We take follow-up actions with patients to ensure their satisfaction and positive feedback. We help maintain patient records.

Another of our features is that you will be able to continually evaluate the performance of our call center by having direct access to real-time activity and consistent reports

Benefits of outsourcing services

CWS Center can offer a 24 × 7 contact center and you can obtain, among others, the following benefits for your public or private organization.

• Minimizing administrative tasks for your internal staff.
• Greater efficiency through fast, efficient and standardized processes.
• Without loss of contact with your patients, providers and members.
• More time to focus on medical care.
• Greater productivity by minimizing downtime.
• Less time and problems for human resources and operations.
• Helps reduce cancellations, rescheduling, patient complaints and no-shows.
• Helps eliminate costs related to wear and tear on staff and facility space.

Constantly Growing Industry

Healthcare is one of the largest and fastest growing industries. Most healthcare facilities have long-established call centers, most of which are managed internally (this means heavy investment in staff and technology and depend on tight budgets). However, outsourcing to a professional call center service provider can help you focus on your core business, so you can stay ahead of your competitors.
Services like those at CWS Center are very useful for healthcare providers looking to provide exceptional patient care. By taking care of non-core tasks in the healthcare business, medical specialists can focus on their patients, improve overall efficiency and lower their operating costs.